Try your best to see it through them

Could be the replacement photo for the podcast start… Time will tell.

Try your best to see your product or service through the eyes of the customer.

Be present, if you can, the same way you would be present for your child if they had a big problem – like losing their beloved teddy bear.

To you it’s just a plush toy that can be replaced for a few dollars. For them it’s their very best friend in the whole world.

Reflecting on this has me wondering if i am truly present to see my client’s biggest challenges through my client’s eyes.

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A routine haircut and the next thing you know, an extraordinary insight

West Chester PA
Learned more about drinking here than anywhere else.


Leadership. Inspiration. Results. Enter a routine hair cut. Her husband couldn’t quit drinking. They divorced. His drinking got worse. He died two years ago. Cirrhosis of the liver.

Immediately wanted to say something to ease the painful memory or at least maximize the empathy. But I kept my mouth shut.

My own experience with alcohol and the fact that December 30, 2001 was the last time I’ve had any, well, didn’t feel right.

Driving home, the revelation that overcoming the addiction was a major life accomplishment. Hell yeah it was impossible difficult.

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