Neglect gets expensive over time

Organizational culture is like personal health…it gets expensive to restore if you neglect it too long. You know what the real challenge is? We get so used to accepting that our organizational health is less than vibrant that we eventually stop being motivated to do anything to change it. And this gradually makes our culture more […]

Downside to world-class organizational vibrancy

The downside to world-class organizational vibrancy? None. There’s something about world-class organizational vibrancy that attracts and retains great (loyal) employees. Same thing happens with customers. World-class customer service vibrancy attracts and retains great (loyal) customers. •  •  •  •  • This website is about our WORK. To ponder today’s post about our HQ, click here. If you want […]

South America interview questions

      Note: These questions were sent to my Speaker Agent from a South American journalist. There was no face-to-face interview. 1. How job retention trends have been changing in recent years? A. Generally, people leave a company because their leader isn’t meeting or exceeding their expectations. Employees perform in a mirror fashion to […]

Read just the first sentence in the Tweet

  Read just the first sentence in the Tweet. Only that sentence. At Disney, training is highly structured, designed by an expert Human Resources team, and delivered by carefully chosen hourly Cast Members called “Disney Trainers”. A Disney Trainer is not a full-time role. You perform your normal Host/Hostess role and when you are needed, you […]