The greatest don’t even think about doing it

In a great customer service culture, exceeding customer expectations is what employees think and do, without thinking. And in a great employee engagement culture, leaders exceeding employee expectations is what great leaders think and do, without thinking. •  •  •  •  • This website is about our WORK. To ponder today’s post about our HQ, click here. If […]

Why is it important to be reminded or enlightened?

Why is it important to be reminded or enlightened? A positive catalyst is always helpful. Sometimes a negative catalyst proves equally as effective. In prepping for a keynote yesterday, i am inspired to create questions regarding the speech’s leadership business insights. Why? To illustrate, with the audience’s words, not mine, how critical (and how simple) […]

The Executives were inspired with what i thought was routine

    What i thought was routine inspired the executives. i love helping C-Suite executives see the light. My gift from 30 years at Disney is the ability to illuminate cultural architecture for world-class organizational vibrancy. Think of the architecture as cultural blueprints. Senior leadership has intentionally built in everything they need for corporate wellness.   […]