Categories
Disney Brand Loyalty Book

Surprise and delight

Disneyland's Blue Bayou Restaurant
Favorite Disneyland Restaurant.
Inside Disneyland's Blue Bayou Restaurant
Inside Disneyland’s Blue Bayou Restaurant last night. It’s darker than the photo reveals.
Restaurant menu light
The built-in menu light was a huge wow for me.

Surprise and delight was everywhere at Disneyland and Disney’s California Adventure yesterday. In fact, all week.

Day after day, hour after hour.

Wow!

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotable

Satisfaction is dangerous

Disney Innovation Speaker
Go the extra inch is a mantra i live by.

 

Disney Innovation Speaker
Who plans to take pictures such as these? Anyone who knows the value of the extra inch.

 

Meeting expectations leads to satisfaction. Satisfaction is dangerous. Your goal must always be to exceed your customer’s expectations.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Brand Loyalty Book

Disney’s Four key drivers for exceeding Guest expectations

Drury Inn business center
Drury Inn lobby business center. Plus time to spare.

 

Disney Keynote Speakers
Ample time to do stuff i would never have time to do…google “disney keynote speaker”.

 

Disney Keynote Speakers
Well, look at that.

 

Disney Keynote Speakers
Disney Keynote Speakers

 

Disney Keynote Speaker jeff noel
Disney Institute Keynote Speakers – videos tab. You won’t find me. Period.

 

Disney Keynote Speaker jeff noel
But on “Disney Institute Speakers” images pages, my photos totally dominate. How and why? No clue.

 

Disney Keynote Speaker jeff noel
Another page dominated by my photos. Still a mystery.

 

Disney Keynote Speakers
Disney Institute Keynote Speakers – on Google’s front page, but not the first one. After the ads, i’m second. Not bad.

 

No matter who you are, where you work, or what you do, customers worldwide have the same expectations:

  1. Make me feel special – go the extra inch for me to exceed my expectations in surprising and delightful ways
  2. Give me individualized attention – treat every Customer like a VIP – a Very Individual Person
  3. Respect me and my Family – use common courtesy (which isn’t too common), demonstrate respect, fuss over children
  4. Be knowledgeable about your products and services – have all the answers to my questions and if you don’t know, find out or direct me where to get it

There are far too many things we can focus on.

Without understanding the top, key drivers for Customer excellence, every effort is being directed at the wrong target.

Can you fathom?

This is exactly why organizational vibrancy eludes all but the most intentionally-architected customer-centric cultures.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Anyone Else Think Like This?

Really hoping to be blown away

Sanibel shelling
Doing a 180 from the setting sun.

 

Sanibel beach at dusk
The sunset isn’t the only show.

 

Really hoping to be blown away.

Spending a lot of money and placing a ton of trust in someone i’ve never directly worked with before.

How do you feel certain the person you’ve contracted is not squandering their time, effort, and attention on your project?

You don’t.

Well, you find out when the project is done.

And then, if you’re blown away, then you’ll know.

And if you aren’t blown away…

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Professionally Speaking

To make an exceptional contribution don’t go the extra mile

Trick photography?
How is it possible that the duck is swimming backwards and sideways

 

We are led to believe that to make an exceptional contribution we need to go the extra mile.

Do your little bit of good where you are. It’s those little bits of good put together that overwhelm the world. – Desmond Tutu

The instructor yesterday shared that this is Disney’s secret in their Park and Resort operations. They ask every Cast member to go the extra inch instead of the extra mile.

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PS. The duck is standing on a waterfall ledge in inch-deep water.