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Disney Brand Loyalty Book

There are five powerful lessons in business from Disney

Disney Customer Service Speakers
Driving through town yesterday on an errand – stopped in traffic.

 

Disney Customer Service Speakers
My town’s Chamber of Commerce logo.

 

Disney Keynote Speakers
Love the flag.

 

Disney Keynote Speakers
Hometowns essentials are our Kingdoms, no?

 

Disney Customer Service Speakers
As CEO of You, Inc, Creating Magic is your responsibility.

 

Word for word from a Canadian University website…

There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business—leadership, culture, service, brand and innovation—are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.

Throughout this course, you will discover insights that drive Disney parks and resorts organization and gain awareness of how these insights could be adapted to strengthen your own organizational efforts.

 

 

Did you know: i spent the last 15 years of a 30-year Disney career teaching and advising at Disney Institute? Traveled the globe preaching the “Good News” of Walt Disney.

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Categories
If Disney Ran Your Life

What is the speed of excellence?

Disney Keynote Speaker jeff noel
Imagine Disney being Disney without the highest standards – standards so high, others can’t even comprehend. Photo from three weeks ago.

 

What is the speed of excellence?

The challenge with speed, that is overlooked by harried CEOs, is the pace may seem appropriate, but the direction is off course.

Age-old conundrum: don’t mistake activity for productivity.

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Dear Son

Take a career walk on your Disney side

Disney Institue Keynote Speakers
Used the Disney Institute umbrella to keep the sun off my head on yesterday’s walk to Magic Kingdom.

 

Finding joy and inspiration in talking to anyone, i never hesitate to ask questions.

Me: Who came up with the idea to create hidden Mickeys using mulch piles?

Her: I did.

Me: For real?

Me: What’s your name?

Her: Emily.

Me: Wow, This is so cool. i love what you’ve done.

We continued to talk a few more minutes and then we both moved on with our day.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

 

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Dear Son

How did you get to a work 10?

St Mary Lake
The trailhead was accessible by boat.

 

On a scale of 1-10 (10 is best) how do you rate yourself for achieving consistent work (exceeding expectations, thinking and doing differently, and better) excellence?

How did you get to a 10?

Do you spend every day at a 10?

What do you do to stay at a 10?

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This website is about our WORK. To ponder today’s post about our HQ, click here.

 

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Dear Son

The road to excellence ends where?

Windermere 5k
The road to excellence has no finish line. Two days ago during 5k walk.

 

5k race bib
Always be driven to make the experience more hassle-free. Race packets used to contain a small ankle bracelet with the chip timer.

 

Running race chip technology
Continuous improvement benefits the customer and the company. No more chip bracelets.

 

The road to excellence has no finish line.

Would you prefer to go back to printing a boarding pass?

Or going to the library to do research?

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This website is about our WORK. To ponder today’s post about our HQ, click here.