Measurement gold

Disney Institute speakers
Served Disney Institute (and the customer service world) by discovering and coining “go the extra inch”. There’s a TED Talk here.

Focus on going the extra inch, don’t focus on going the extra mile.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Go the extra inch tradition

Hidden Mickey on Christmas Card
This hidden Mickey is progress. It’s on a Christmas card envelope received yesterday. It comes from a busy CEO. She went the extra inch in a tangible way.

Going the extra inch is a Disney tradition.

Every day.

All day.

Day after day.

Week after week.

Month after month.

Year after year.

For your entire career.

Outsiders, like the people i serve, can not comprehend nor conceptualize how to operationalize it (make it a cultural-wide habit).

The hidden Mickey in the lower right envelope corner is progress.

It was an unexpected and delightful wow-moment.

Insight: It also took nothing but considerate and intentional thought to draw the circles.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

To make an exceptional contribution don’t go the extra mile

Trick photography?
How is it possible that the duck is swimming backwards and sideways

 

We are led to believe that to make an exceptional contribution we need to go the extra mile.

Do your little bit of good where you are. It’s those little bits of good put together that overwhelm the world. – Desmond Tutu

The instructor yesterday shared that this is Disney’s secret in their Park and Resort operations. They ask every Cast member to go the extra inch instead of the extra mile.

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PS. The duck is standing on a waterfall ledge in inch-deep water.