Categories
Dear Son

Initiative

Last summer was an experiment in working together inside Glacier National Park. This summer will be a continuation highlighted by lessons learned and the opportunities discovered.

You used initiative to come and tell me where you were on the video project rather than having me come to you and ask you for an update.

Condensing a 21-minute video into 59 seconds or less is no easy task, especially knowing the goal is for it to “sizzle”.

Initiative is fairly rare, hence valuable.

In business.

In personal life.

Please remember your small victory (an extra inch), for life is transformed by the innumerable small victories (extra inches) achieved throughout life.

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Categories
Disney Brand Loyalty Book

How to .think .differently about friendly

TEDx ideas
Issues are not what TED wants. TED wants ideas.

How to .think .differently about friendly,

There are two kinds of friendly:

  • Passively friendly
  • Assertively friendly

In passively friendly, an employee is friendly when the customer initiates contact.

In assertively friendly, the employee initiates friendly without the customer even knowing the employee is present.

Talk about the game changing power of going the extra inch.

The employee will answer the customer question anyway, so why not ask the question instead of waiting for the question?

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
Professionally Speaking

Go the Extra Inch

go the extra inch
Yesterday i decided it would be prudent to buy this domain name since my phrase is becoming more popular. On the walk home from the gym, i dictated a reminder message.

Go the Extra Inch.

Dot com.

Done. 

www.gotheextrainch.com

There is no website for the domain. It’s sitting and waiting in the hosting account until i decide if it will become a WordPress site.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Brand Loyalty Book

Helper’s high

Disney Institute Speakers
It requires 25 purchases to get 20% off. Can you imagine? A loyal client and i have the option to work together again in 2019. Only days away from December 1, i’ve been thinking about 2019 pricing structure for a few months.

 

Helper’s high.

The feeling you get after you do a random act of kindness.

This can, and should, become a lifelong habit.

And the secret and successful way to scale and sustain this habit for a lifetime is to embrace and practice the extra inch.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Quotable

Satisfaction is dangerous

Disney Innovation Speaker
Go the extra inch is a mantra i live by.

 

Disney Innovation Speaker
Who plans to take pictures such as these? Anyone who knows the value of the extra inch.

 

Meeting expectations leads to satisfaction. Satisfaction is dangerous. Your goal must always be to exceed your customer’s expectations.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.