Resolve equals fail, commit equals succeed

  (photo: November 20, 2014… two committed Cast Members, each with 30 years of devotion and commitment to excellence) The difference between resolving to do something versus committing to do something is the difference between failing and succeeding. Enterprise-wide or even simply departmental customer service resolutions never work for the same reasons New Year’s resolutions don’t […]

One Simple Tip to Avoid Waiting

Want a tip to help you resist the urge to wait? In a moment, I’ll share what happened last month, what I did about it, and how it impacted my leadership philosophy. But it’s a double edge sword isn’t it?  If consistency is the hallmark of quality, and continuous improvement is the key to becoming […]