No really

Resolve equals fail, commit equals succeed

Orlando Based Disney Consultants


(photo: November 20, 2014… two committed Cast Members, each with 30 years of devotion and commitment to excellence)

The difference between resolving to do something versus committing to do something is the difference between failing and succeeding.

Enterprise-wide or even simply departmental customer service resolutions never work for the same reasons New Year’s resolutions don’t work.

Making an official declaration of change out of desperation or exasperation never works.

Only deep emotional desire (commitment) to never return to where we are will ensure our efforts never tire, our eyes transfixed on the future.

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Do Not Pass Go

The most predictable place to fail?

Hidden Lake Trail trailhead sign at Logan Pass


(photo: The beginning of the hike is easy… it’s near the end, when we still can’t see the end, that it’s tempting to turn around)

The most predictable place to fail?

People usually fail when they are on the verge of success. So give as much care to the end as to the beginning. – Lao-Tzu

We know this, yet cave anyway.

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No really

Why it’s okay to fail more than 100 times

life begins
photo from Central Florida grocery store 2012

Our average life expectancy is 78 years, or 28, 470 days. To fail only 100 times in search of our purpose is trivial. To give up is criminal. You deserve better. Keep going. I did. And you can too.

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Common Sense

Can jeff noel Trust You To Fail?

After all, the only greatness is unselfish love. Talk about trust.

Can jeff noel trust you to fail? We Baby Boomers must be willing to extend ourselves from the inside. This act leaves us vulnerable to all sorts of failure and ridicule. It also leads us to greater humility, and humility is the essence of servant leadership.

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One Simple Tip to Avoid Waiting

Want a tip to help you resist the urge to wait? In a moment, I’ll share what happened last month, what I did about it, and how it impacted my leadership philosophy.

But it’s a double edge sword isn’t it?  If consistency is the hallmark of quality, and continuous improvement is the key to becoming world class, how do you balance risk and reward?

Faced with a opportunity to do something the way I’ve always done it, or a way I’ve been dreaming about but always chicken out, I was once again presented the opportunity, but was afraid I’d pass on it again.

But not this time.  Finally choose the way I had envisioned.

It was amazingly exhilarating!  Why?  Which is a good question because the thing I did differently, was actually very small in the big scheme of things.

Then why was it exhilarating?  Because conquering a small fear builds the confidence to conquer another small fear.

Eventually, the fears that get conquered are bigger and bigger, until we are faced with very little fear that we can’t act on.

Well, we will always come across scary things, but the confidence to confront and conquer is a priceless ROI for small risk taking habit.

The key, the simple tip – “Do at least one thing each day that scares you.”