Categories
Brand Loyalty

Dear Ms. Marisol Fitch (reprise)

Disney Management keynote speaker
January 2016.

 

Dear Ms. Marisol Fitch (reprise),

If ever you had an easy business decision to make, and one that would come with literally zero risk yet exponentially long-term positive ripple-effect payoff, it’s this one – may i humbly suggest approving Florida Hospital Winter Garden’s request to build a 100-bed Hospital adjacent to their free-standing Outpatient and Emergency Department facility.

i’ve been their patient. i’ve been their business advisor. And my wife and i have lived in Orlando for 32 years. We plan to die here as well. We are invested and committed in the Horizon West community where we’ve lived, six miles from their site, for 25 of those years.

Florida Hospital doesn’t lead the category – they ARE the category. A category of one.

“The skill to heal. The spirit to care.”

The skill to heal is fundamentally what all hospitals do and technology narrows the gap between competitors.

The spirit to care is where Florida Hospital clearly outdistances all others.

Compassion.

“To extend the healing ministry of Christ.”

If i had a wish for my community, it’s that all living in Horizon West would have the option to experience remarkably compassionate care.

 

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This website is about our MONEY. To ponder posts about our HQ, click here.

 

Categories
Could This Change Your Life?

Palm trees, sunshine, and the leadership imperative

Florida Coconut Palm
Palm trees and sunshine.

 

One of the best sources, if not the best source, of vitamin D is sunshine.

Florida is nicknamed “The Sunshine State”.

There’s a reason we’ve lived here since 1984, the year after we married.

Of course there were downsides from moving away from home.

It’s nothing our ancestors hadn’t felt compelled to do throughout the centuries.

Taking risks is part of being a pioneer.

In personal leadership and in business leadership.

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Professionally Speaking

Those thousands of Disney photos are great memories

Disney Institute classroom table cloth
A professional speaker’s office is a classroom or convention hall.

 

Tomorrow is the big day. Second audio visual check today. The one yesterday was helpful, but wasn’t in the exact room.

Today’s will be.

Presenters are the first ones in the room and the last to leave.

If a picture is worth a thousand words, the one above stimulates wonderful memories of doing work that matters with people dedicated to making (business) dreams come true.

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Categories
Brand Loyalty Common Sense, Not Common What Are You Waiting For?

1 Commonly Forgotten Business Tip

1 Commonly forgotten Business tip for personal and small business branding. This ain’t no shirt and tie message,  just common sense, following this morning’s run in the hot, heavy, humid Florida air:

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The Workday Begins the Night Before

Is Disney World Our Hometown?
Is Disney World Our Hometown?

Living in Central Florida, surrounded by Palm Trees and Sunshine is well, glorious. (That’s just wrong to write something like that in the middle of Winter, isn’t it?)

Alright, let’s try this – living next to Walt Disney World, with all it’s Theme parks, luxurious Disney resorts, stunning landscape, friendly Cast Members, spectacular entertainment, and first class dining is well, glorious.  (Okay, strike two, right?)

Well, last night I began planning today’s work.  It started with a vision for what I need to do today and how well it should be done.

Is there ever a day when we can not worry about delivering exceptional customer service, or as Disney labels it, magical Guest experiences?  No seriously, Disney has a standard where 99 out of 100 is failure. There is never a day where mediocrity is acceptable.  NEVER.

One of the secrets of great leaders is to begin the day’s work the night before.

But you already knew that, right?