Categories
Professionally Speaking

Addicted to excellence

Disney Speaker jeff noel
Marketing, when you do it yourself, is awkward because humility and marketing are generally opposites.

An exceptional speaker has a sacred responsibility to reach others. To light their fire.

And show them how to why it’s compelling to keep it lit.

You do not have to be an exceptional speaker. But if you desire to be, you’ll need an exceptional mindset to achieve it.

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Categories
What Are You Waiting For?

Next deadline (draft)

Disney Institute trainers
My final Super Bowl engagement was Super Bowl 48 in New York/New Jersey. This is part of our team rehearsing (and having some fun).
michelangelo quote
On an office door. .think .differently
quitting
Do want you want to do with your life. It’s your life. Balance is a moving target. You can quit or you can lean into discomfort.

We need starts and we need finishes.

One announces where we are going and why.

The other announces when we have arrived.

My next revolves around key themes:

  • Having fun
  • .thinking .differently
  • Leaning into discomfort

Go.

You have until January 1, 2021.

Two years is enough time, but only if you are focused and committed.

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Categories
Emotion Trumps Everything

Dream like you mean it

Garden Wall (top), Haystack Butte (center), in Glacier National Park.

Dream like you mean it.

Why wouldn’t we?

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Categories
Common Sense

Great Customer Service is driven by your architecture

Disney Speaker jeff noel question
Great customer service question.

Great Customer Service is driven by your architecture.

Your architecture is driven by systems and processes that you control.

What you control is driven by your never-ending, intentional, tireless, creative, and continuously focused efforts – efforts that the Customer only sees the tip of your architectural iceberg.

All the hard work to migrate my websites to a new hosting account is being done manually, expensively and with decent risk for intellectual property loss.

There isn’t any other option.

The customer has no idea.

And so it goes.

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Categories
It's Not Over Rated

Brief moments of thinking brilliantly

DFW airport
DFW airport, two days ago. What an insane accolade. Congrats DFW.
DFW airport
DFW airport. Wow, Wow, 475 out of 500 top companies use Webex. Congrats Webex.
DFW airport
DFW airport. Deloitte is the largest “business services” firm in the world.

On a mentoring phone call, yesterday walking back from the gym, a moment of insight.

Similar to how Roy Disney saw profit as the goal and Walt saw profit as the reward, i told the mentee to use that contrast in his Disney Leadership application.

Guessing close to 100% of the applicants apply with a job as the goal. What if Tim applied with a job as the reward?

He liked it. i liked it.

That wordsmithing had never happened prior to yesterday, March 15, 2019.

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