Categories
Common Sense

Great Customer Service is driven by your architecture

Disney Speaker jeff noel question
Great customer service question.

Great Customer Service is driven by your architecture.

Your architecture is driven by systems and processes that you control.

What you control is driven by your never-ending, intentional, tireless, creative, and continuously focused efforts – efforts that the Customer only sees the tip of your architectural iceberg.

All the hard work to migrate my websites to a new hosting account is being done manually, expensively and with decent risk for intellectual property loss.

There isn’t any other option.

The customer has no idea.

And so it goes.

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Categories
It's Not Over Rated

Brief moments of thinking brilliantly

DFW airport
DFW airport, two days ago. What an insane accolade. Congrats DFW.
DFW airport
DFW airport. Wow, Wow, 475 out of 500 top companies use Webex. Congrats Webex.
DFW airport
DFW airport. Deloitte is the largest “business services” firm in the world.

On a mentoring phone call, yesterday walking back from the gym, a moment of insight.

Similar to how Roy Disney saw profit as the goal and Walt saw profit as the reward, i told the mentee to use that contrast in his Disney Leadership application.

Guessing close to 100% of the applicants apply with a job as the goal. What if Tim applied with a job as the reward?

He liked it. i liked it.

That wordsmithing had never happened prior to yesterday, March 15, 2019.

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Categories
Dear Son

Who can predict their death date?

inspiring quotes
If you want to be prepared for death, you need to prepare for it. No one i know knows how to do that. So, i figured it out for myself. There’s a chance i may fail.

 

Literally everyone who’s made inroads in how society sees things was once considered crazy.

Who do you know that over-estimates how many years they’ll live, to do all the things they want to do?

Everyone?

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Categories
Anyone Else Think Like This?

If your goal isn’t impossible…

Logan Pass welcome sign
Six days ago. My final Disney name tag and a client’s “extra-inch” pin.

 

If your goal isn’t impossible. you’re not reaching high enough.

These Disney Institute professional development participants are on a mission to create the world’s smartest and happiest city.

Who do they think they are?

Pretty audacious if you ask me.

Which is perfect, by the way.

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Categories
Dear Son

The target for all customer service efforts?

Fresh apple
Yesterday’s lunch dessert. Great natural toothbrush too.

 

Wow.

The target for all customer service efforts?

When something is surprising and delightful.

The contract was executed a day late but I’ll take it. So delightful to check business checking first thing this morning.

Not perfect, but excellent.

Perfect would have been before yesterday.

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