The greatest don’t even think about doing it

In a great customer service culture, exceeding customer expectations is what employees think and do, without thinking. And in a great employee engagement culture, leaders exceeding employee expectations is what great leaders think and do, without thinking. •  •  •  •  • This website is about our WORK. To ponder today’s post about our HQ, click here. If […]

Leaders in every industry fall prey to a busy schedule

  Here’s what i always say, in somene else’s words, in an excerpt from a HBJ article. Learn (or relearn) the fundamental difference great customer service organizations, like Disney, focus on. •  •  • When Stephen Cannon became president and CEO of Mercedes-Benz USA, he recognized that success was about more than just his vehicles. […]

You’re a good person is the good news (it’s also the bad news)

The good news is you’re a good person. Wait, there’s some bad news too. The bad news is you’re a good person. Good is the enemy of great. Great gets us closer to thriving – personal vibrancy. Good gets us closer to mediocrity – personal surviving. Learn, unlearn, relearn. This is great. Watch the Blockchain […]