Reflected on my wife’s illustrious 35-year Disney career. After her first year, she then spent 34+ years in Disney Human Resources.
Ten consecutive years in Disney Casting. Casting is the outside world’s equivalent to an Employment/Hiring department.
She was the Casting Operations Area Manager when we opened the brand new Casting Center along Interstate 4 in 1989.
During the next two decades, the hourly Cast hiring interviewers used an acronym to ensure they consistently covered the same four non-negotiables with every applicant. At one point, the acronym changed – why it took so long is anyone’s guess. Note the content didn’t change, just the way we remember it.
Disney’s PATA to CAST
Change what you see and what you see changes.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
No one outside of Disney wants to believe it’s this simple.
Do you want happy, friendly, outgoing employees serving your customers?
Then hire happy, friendly, outgoing people.
You can tell if they are in the first 10 seconds you meet them.
PS. You can hire people who are not outgoing, and their place in your organization will be better suited for back-of-the-house (no-Guest-contact) positions. You want people in front of your customers and patients who are a natural, unforced, fit.