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Quotable

Be great at the extra inch

GNP.
GNP.

Habitually doing seemingly insignificant things is the essence of going the extra inch.

dad

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Categories
Dear Son

Initiative

Last summer was an experiment in working together inside Glacier National Park. This summer will be a continuation highlighted by lessons learned and the opportunities discovered.

You used initiative to come and tell me where you were on the video project rather than having me come to you and ask you for an update.

Condensing a 21-minute video into 59 seconds or less is no easy task, especially knowing the goal is for it to “sizzle”.

Initiative is fairly rare, hence valuable.

In business.

In personal life.

Please remember your small victory (an extra inch), for life is transformed by the innumerable small victories (extra inches) achieved throughout life.

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Professionally Speaking

From #GTEM to #GTEI

College lecture hall
Two days ago there was a chance to see today’s TEDx Talk practice venue.

Today’s TEDx Talk will flow like this:

Thesis

Q. How many Books/articles? (4.7b)

Q. What are they saying? Meet. meet/exceed, exceed

When you exceed you create the “wow-factor”

To exceed (create the wow-factor) we should: Go The Extra _____!

Define Extra Mile: time/place (double lodge/20 yrs)

When recovering and when planning big, but when else?

What about when it’s not obvious to GTEM, day-to-day?

Stand up if you’ve never been asked to share why GTEM is flawed.

Pair, share one reason why GTEM is flawed.

Sit if your answer revolves around: time, $, resources, energy, new standard.

Harsh reality: 3 meals – satisfaction is dangerous. (Say it w/me)

Review: Exceeds = GTEM

  1. Flawed because of 5 reasons
  2. Satisfaction is dangerous

There’s more but this is as far as i got this morning at the hotel before heading over to the lecture hall.

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Categories
Disney Brand Loyalty Book

How to .think .differently about friendly

TEDx ideas
Issues are not what TED wants. TED wants ideas.

How to .think .differently about friendly,

There are two kinds of friendly:

  • Passively friendly
  • Assertively friendly

In passively friendly, an employee is friendly when the customer initiates contact.

In assertively friendly, the employee initiates friendly without the customer even knowing the employee is present.

Talk about the game changing power of going the extra inch.

The employee will answer the customer question anyway, so why not ask the question instead of waiting for the question?

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What Are You Waiting For?

How much longer for your first Disney book to come out?

Disney author jeff noel
Yesterday’s meeting (at Mall at Millenia) was helpful in pushing me closer to getting at least one Disney book published.

How much longer for your first Disney book to come out?

No telling. Hopefully sooner rather than later. Answering this question was a focus yesterday.

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