From #GTEM to #GTEI

Today’s TEDx Talk will flow like this: Thesis Q. How many Books/articles? (4.7b) Q. What are they saying? Meet. meet/exceed, exceed When you exceed you create the “wow-factor” To exceed (create the wow-factor) we should: Go The Extra _____! Define Extra Mile: time/place (double lodge/20 yrs) When recovering and when planning big, but when else? […]

How to .think .differently about friendly

How to .think .differently about friendly, There are two kinds of friendly: Passively friendly Assertively friendly In passively friendly, an employee is friendly when the customer initiates contact. In assertively friendly, the employee initiates friendly without the customer even knowing the employee is present. Talk about the game changing power of going the extra inch. […]