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Professionally Speaking

Is the industry standard something you have to accept?

Keynote speaker payment terms
Is the industry standard something you have to accept? Photo: quick note scribbled on my monthly calendar.

 

Speaking of failing to succeed…

Are you a purple cow?

No?

Then why should anyone pay attention to you?

The aspiring Disney animator jumped at the chance to speak with me (for free).

Our conversation was yesterday while walking to the gym.

One of the first things he shared was a story of him dragging his mom to the wall he had drawn on, “Look mommy, it says I am an animator.”

From that, later in our conversation, i suggested that maybe what makes him a purple cow is his ability to pretend and (possibly) to get others to pretend.

He was astonished and inspired.

What’s your purple cow?

.think .differently

 

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Professionally Speaking

Are certain industries floating in a sea of discontent?

Orlando Disney Keynote Speakers
Less than 24 hours ago. Minutes away from pouring out leadership wisdom.

 

Are certain industries floating in a sea of discontent?

Can an outsider tell?

Is the industry aware?

Can they be rescued?

Will someone step up to lead a transformation?

PS. Even if 50% is hopeful, the other 50% has more than enough power to vote “no”.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

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Professionally Speaking

Working with Sports Organizations while at Disney Institute

Madison Square garden Theater sign
2014, taken with my iPhone.

 

Madison Square garden Theater sign
2014, taken with just enough of me to show “i was there’, backstage.

 

Wrote this at the request of an inquisitive, ambitious, driven, creative, and self-driven individual.

Working with Sports Organizations while at Disney Institute, here are a few i remember personally working with, during 15 years of full-time speaking from 1999-2014:

  • Orlando Magic (Amway Arena), Brooklyn Nets (Barclays Center), Miami Heat (American Airlines Arena), Portland Trailblazers (Moda Center)
  • National Football League, NFL Super Bowls 47 (Superdome) & 48 (MetLife Stadium)
  • NACDA: National Association of College Athletic Directors (National Conference in Orlando)
  • USATF: United States of America Track & Field (Indianapolis annual meeting)
  • MLS: Major League Soccer (Owners meeting in Philly, Citizens Bank Park)

Most but not all followed this tier of separate training engagements:

  1. Executive Leadership
  2. Middle & Frontline Leadership
  3. Frontline Employees

Most organizations begin with Customer Service, and Disney Institute has a recipe that focuses on three fundamental components for every employee:

  1. A Service Theme (aka Common Purpose)
  2. Quality Service Standards (a prioritized decision-making matrix)
  3. Behavior Guidelines (tangible, observable, “friendly” behaviors)

Helpful notes:

  • With the exception of USATF and NACDA, all other sports organizations participated in Leadership Excellence training for their executive teams.
  • All NBA teams i worked with also rolled out a second wave of training for every leader in their organization, which also had the Executives attending to demonstrate commitment.
  • A third layer of training completed the initial “Service Excellence” rollout which involved every front line employee, including part-time workers.
  • After the three-tiered rollout, additional assessments where made, driven by the individual organization’s economics and overall vision. The Orlando Magic demonstrated the most ongoing commitment. They also had the best customer service improvements.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Categories
If Disney Ran Your Life

This is exactly what busting an industry stereotype looks like

This is exactly what busting an industry stereotype looks like…

 

 

Sure, Delta Airlines has been breaking the mold for years with their humorous safety videos. Qantas is doing the same thing, but without the humor. Instead, they connect from a different angle, using a deep emotional connection. They are banking on a different human motivation to ensure their passengers watch.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.