Guard your secret ingredients

  Colonial Sanders Kentucky Fried Chicken secret recipe. Coca-Cola’s secret recipe. Apple’s operating system. jeff noel’s organizational vibrancy architecture. Over-focus on the same thing others under-focus on or ignore.   •  •  •  •  • This website is about our WORK. To ponder today’s post about our HQ, click here. If you want to stay on this site and read […]

You have to want to change everything

  Everything a Customer Service architecture is built for revolves around a simple and profound outcome – creating an emotional connection with every customer interaction. Sounds impossible. Right? Bad news, it’s not impossible. That’s why so few organizations are world famous for customer service. And just as important is treating employees as customers – because they […]

Folding chair, bottle of water and a bag of crackers (video)

  i know, sounds inflated. •  40% rule  • An example from these five daisy-chained blog posts. In early 2009, my record for consecutive days writing five daily blog posts was two days. i set an impossible goal of writing five-a-day for 100 straight days. Impossible. Fast forward. It’s been 3,200+ consecutive days. Never missing a […]

Wasn’t fishing for a compliment from the social worker

  i talk and write prolifically about health, wellness, balance, Disney, excellence, death, living, personal responsibility, excuses, and second chances. In our lengthy conversation, i never shared what i do nor where i spent a lifetime working. And i certainly wasn’t fishing for a compliment from the social worker. Spoke with her for 50 minutes. […]