Categories
Disney Brand Loyalty Book

Disney’s Four key drivers for exceeding Guest expectations

Drury Inn business center
Drury Inn lobby business center. Plus time to spare.

 

Disney Keynote Speakers
Ample time to do stuff i would never have time to do…google “disney keynote speaker”.

 

Disney Keynote Speakers
Well, look at that.

 

Disney Keynote Speakers
Disney Keynote Speakers

 

Disney Keynote Speaker jeff noel
Disney Institute Keynote Speakers – videos tab. You won’t find me. Period.

 

Disney Keynote Speaker jeff noel
But on “Disney Institute Speakers” images pages, my photos totally dominate. How and why? No clue.

 

Disney Keynote Speaker jeff noel
Another page dominated by my photos. Still a mystery.

 

Disney Keynote Speakers
Disney Institute Keynote Speakers – on Google’s front page, but not the first one. After the ads, i’m second. Not bad.

 

No matter who you are, where you work, or what you do, customers worldwide have the same expectations:

  1. Make me feel special – go the extra inch for me to exceed my expectations in surprising and delightful ways
  2. Give me individualized attention – treat every Customer like a VIP – a Very Individual Person
  3. Respect me and my Family – use common courtesy (which isn’t too common), demonstrate respect, fuss over children
  4. Be knowledgeable about your products and services – have all the answers to my questions and if you don’t know, find out or direct me where to get it

There are far too many things we can focus on.

Without understanding the top, key drivers for Customer excellence, every effort is being directed at the wrong target.

Can you fathom?

This is exactly why organizational vibrancy eludes all but the most intentionally-architected customer-centric cultures.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
What Are You Waiting For?

Stop thinking something better is next

diet
Donut or apple?  Also, this image is a photo, not a video.

 

i’d love to get you to .think .differently

To take your new thinking – those thoughts about potentially scalable, remarkable, and game-changing insights – to take them to a noble place.

And then.

To stop thinking.

Stop thinking something better is next.

Stop.

Thinking.

Start.

Doing.

Better to act on your thinking and create transformation.

Better to do ‘80% and go’ then wait for every “i” to be dotted and every “t” to be crossed.

(analysis paralysis)

Standing still – just thinking new thoughts.

To believe you know a new and stunning insight.

It’s not enough.

Act.

Go.

 

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Dear Son

We literally have to fail our way to success

Mark Zuckerberg interview
Mark answered questions with CNN last night about the data breach. With the world watching and Facebook’s future at risk, Mark still decided to show up in a t-shirt. Gutsy.

 

If you’re not prepared to be wrong (aka failure), you’ll never come up with anything original.

We literally have to fail our way to success.

Who knew?

 

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
If Disney Ran Your Life

One of Disney’s most compelling leadership precepts

Windermere Prep School
Yesterday, waiting for our son at school.

 

One of Disney’s most compelling leadership precepts:

Be active and visible

People see you around everyday they start trusting you. Once they trust you, they’ll start telling you what’s going on. Until then, you get handled and fed what they think you want to hear.

To be clear, if you are not active and visible, you know how this stereotype ends:

The only time our leader comes around to our area is when ________.

 

Next Blog

The Key To Passion

The key to passion is to move from selfishness to selflessness.

When I earnestly try to comprehend this, it begins to transform my motives.

Motives drive thinking and thinking drives behavior.

Behavior drives whether or not we are selfish, or selfless.

It’s very simple.  Very elusive.  And yet, it’s the proverbial pot of gold at the end of the rainbow. We all know this to be true, eventually, if we live long enough.

Whether we act on this new found knowledge determines our outcome in life.

And this outcome will determine whether we gave or took, whether or not we harnessed the key to passion.  Whether we were a follower or a leader.