Categories
Quotable

Disney Love is in the chain

GNP. Beargrass has a limited blooming window. We caught it perfectly on the Hidden Lake Overlook trail. This is roughly 1/2 mile past the overlook. About 95% of visitors never venture past the overlook deck. Center of photo are 3 mountain Goats, barely discernible.

Leaders –> Employees –> Customers –> Reputation –> Improve

Customers who are convinced you love them definitely return and definitely recommend.

dad

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Quotable

Connect

GNP.

Connect like you mean it.

dad

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Categories
Quotable

Absentee leadership

GNP.

One of the most important ways to manifest integrity is to be loyal to those who are not present. In doing so, we build the trust of those who are present.

Stephen R Covey

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Disney Brand Loyalty Book

Employees are customers too

Mr. Noel and Mr. Fredrickson, two days ago. Or as we say at Disney, Jeff and Carl. Employees are customers too.

Employees are customers too.

Easy to forget.

Might even be easy to never establish this organizational philosophy.

But if you do believe it, it can be insidiously easy to let it slip away.

Why?

Because the reality is employees are lucky to work for a great organization.

Conversely, great organizations are lucky to have great employees who want to work for them.

It absolutely works 100% both ways.

Neither should ever get complacent.

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Categories
Disney Brand Loyalty Book

Lead like you mean it

More views from Grinnell Glacier trail.

Lead like you mean it.

When people ask what it was like to work at Disney (1982-2014), the response is always, “It depends on who your leader was.”

In the final decade serving at Disney, there was enough earned wisdom to thrive whether leadership was good, very good, or excellent.

Inexperience leads many to believe they have to accept their fate if they work for a good or very good leader instead of an excellent leader.

At Disney we say, good and very good aren’t good enough.

Learned to focus passion, art, energy, and purpose on being the best partner for our team, the best facilitator for our participants, and in doing those two exceptionally well, the business result (rebooking/recommending) took care of itself.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.