Travel down this Disney Rabbit Hole


Disney Institute speakers
Disney Institute Customer Service Summit yesterday at Disneyland.


Disney Institute speakers
Disney Institute is a world-recognized leader in professional development.



Travel down this Disney Rabbit Hole: 79 Disney insights supposedly gleaned from Cast Members.


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Privacy Is A Myth

Pick one that still has potential to live on in society:

  • Privacy
  • Confidentiality

Privacy is dead.  It’s done.  Toast.  History.

Social media has insured that nothing is private anymore.  It’s no secret who you are and what you do – unless it’s hardly worth noticing.

Our only hope?  Confidentiality.  Otherwise known as trust with the spoken word.

Only fools still believe in privacy.  Businesses grapple with and “pray” about this everyday. Much the way the Music Industry grappled and prayed that Napster would go away.

It didn’t.  Thank you Napster.  And, iTunes.

Still skeptical?  Social media is here to stay, has overtaken pornography as the number one Internet activity, and as if that weren’t enough, enter You Tube: