Categories
Professionally Speaking

DREAM was a Cast Member idea

Disney Cast Member t-shirt from 1980’s
Disney Cast Member t-shirt from 1980’s.

DREAM was a Cast Member idea.

DREAM = Disney Resort Experiences Are Magic.

Gracious Hospitality became a Disney Resort Operations program in the late 1980’s that was pre-Disney Decade (1990) and pre-Performance Excellence (1993).

One of my proprietary assets is my organizational memory.

This is the ability to recall the longterm historical pros and cons from personal experience, not hearsay or books.

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Categories
Disney Brand Loyalty Book

Neglect gets expensive over time

Disney road signs
Disney road signs. Hindsight is generally 20/20…sideview mirror reference.

Organizational culture is like personal health…it gets expensive to restore if you neglect it too long.

You know what the real challenge is?

We get so used to accepting that our organizational health is less than vibrant that we eventually stop being motivated to do anything to change it. And this gradually makes our culture more toxic.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Disney Brand Loyalty Book

Don’t make it too hard for your employees

Landscape crew near Disney World
Talented, hard-working crew removed dead palm and then an acre of chain link fence in the backyard.

 

Insight from 30 years inside Disney…

Don’t make it too hard for your employees.

The easier you make expected employee behaviors, the more likely they are to become organizational habit.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Dear Son

A simple and compelling analogy

homemade guacamole
Yesterday for lunch, homemade guacamole.

 

Literally everyone i meet struggles to offer clear, concise, and compelling answers to the most important questions facing their business.

My analogy is simple: business health and personal health are the same.

Business health and personal health are the same things.

How many Americans, including you, make your health a daily focus?

Why?

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This website is about our WORK. To ponder today’s post about our HQ, click here.

 

Categories
Am I The Only One?

No one wants to hear this

iAqualink pool wifi device
Yesterday. The digital infrastructure to run my swimming pool from an iPhone.

 

No one wants to do the deep thinking and have the heavy discussions about building or maintaining an infrastructure.

Why?

Because it’s too much work, especially the implementation and change (transformation) part.

So we wait and do nothing – the twin siblings of diseased organizational culture.

Think for a moment about trying to change a culture without the proper infrastructure.

Insight: Creating infrastructure is what working at Disney has polished me to do better than anyone in this space. i know the secret formulas. And what works and doesn’t work in implementing them.

How?

From working inside Disney for 30+ years, including the final 15 years at Disney Institute working with over 2,000 clients (and one-million+ people), including many of the world’s most famous brands.

#truth

 

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