DFW airport, two days ago. What an insane accolade. Congrats DFW.
DFW airport. Wow, Wow, 475 out of 500 top companies use Webex. Congrats Webex.
DFW airport. Deloitte is the largest “business services” firm in the world.
On a mentoring phone call, yesterday walking back from the gym, a moment of insight.
Similar to how Roy Disney saw profit as the goal and Walt saw profit as the reward, i told the mentee to use that contrast in his Disney Leadership application.
Guessing close to 100% of the applicants apply with a job as the goal. What if Tim applied with a job as the reward?
He liked it. i liked it.
That wordsmithing had never happened prior to yesterday, March 15, 2019.
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Everyone is creative is a core Disney belief. And you can organize to maximize your collective organizational thinking.
Microsoft is generally obsessed with how to beat Apple.
What if Microsoft was obsessed with helping teachers teach students better?
Apple is obsessed with helping teachers teach students better.
What if Apple was obsessed with how to beat Microsoft?
This video (particularly from 6:06 – 8:32) shares a decent example of the difference between a PC and a Mac.
Are your personal habits and rituals organized to attract and maximize your creative ideas?
Are your personal habits and rituals organized to attract and maximize your personal structure and processes to successfully implement your creative ideas?
PS. The whole video is relevant if you have time.
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At Disney, training is highly structured, designed by an expert Human Resources team, and delivered by carefully chosen hourly Cast Members called “Disney Trainers”.
A Disney Trainer is not a full-time role.
You perform your normal Host/Hostess role and when you are needed, you are scheduled to be a trainer and get a small hourly pay increase for the hours you are officially designated as a trainer.
Training Manuals filled with Standard Operating Guidelines for each individual role are followed and administered without deviation.
There are additional layers to training and i am skipping those intentionally to jump to development.
Development at Disney, and any great organization, is the opposite of training.
Development is highly unstructured.
There are no manuals.
There are no trainers.
Development is initiated by great leaders.
Good leaders may rarely initiate development.
There is also very little accountability to insist that development is robust.
Great Disney leaders have unlimited and creative ways to develop others (usually their direct reports, but not limited to that).
For example, during a bi-monthly one-on-one meeting with my leader in 2007 (seven years before i retired), Wayne said, “Not everyone on the Executive Team likes you. When you’re in meetings, just zip it.”
Those two sentences changed the trajectory of the second half of my 15-year Disney Institute career.
In fact, in all of my 30-plus years at Disney, this was the simplest, quickest, and most impactful development any leader bestowed on me.
Contrast that with a seven-month full-time special assignment as a Guest Satisfaction Measurement (GSM), the second most impactful “development” in a long career.
Just to be crystal clear:
Train for compliance with the highest industry standards.
Develop for commitment so strong, you earn the reputation as being a great place to work, because your mission (and the way you connect your team to it) is so powerful.
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