Never gets old.
Innovation and risk taking are siblings.
The weather was perfect for a brief 45-minute visit.
In three hours, two small business owners in Glacier National Park are calling me so i can review the Customer Service architecture.
They’ve been so kind and generous with me as i planned the first of five Summer writing retreats to Glacier National Park.
Here’s a copy & paste text message i sent last night….
If u have time before 7am, give a little thought to:
Your definition (the goal) of customer service
Scale 1-10 (10 High) how important is customer satisfaction
What are some positive stereotypes of your industry (outdoor equipment rentals)…what are some negative ones
What are some of the emotions your various customers exhibit in a typical
If an employee needs to make a decision affecting a customer – when they don’t have time to ask your opinion, how do they decide what’s best
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