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Disney Brand Loyalty Book

Service, disney, questions, Glacier, outfitters

Disney Keynote Speaker jeff noel
Never gets old.

 

Walt Disney Innovation quote
Innovation and risk taking are siblings.

 

Adventureland
The weather was perfect for a brief 45-minute visit.

 

In three hours, two small business owners in Glacier National Park are calling me so i can review the Customer Service architecture.

They’ve been so kind and generous with me as i planned the first of five Summer writing retreats to Glacier National Park.

Here’s a copy & paste text message i sent last night….

If u have time before 7am, give a little thought to:

Your definition (the goal) of customer service

Scale 1-10 (10 High) how important is customer satisfaction

What are some positive stereotypes of your industry (outdoor equipment rentals)…what are some negative ones

What are some of the emotions your various customers exhibit in a typical

If an employee needs to make a decision affecting a customer – when they don’t have time to ask your opinion, how do they decide what’s best

Sleep well.

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Dear Son

What were you born to do?

Disney Keynote Speaker
Met neighbor’s new Boxer puppy.

 

Disney Keynote Speakers
Artemus is the epitome of joy. My teaching is designed and delivered to be the epitome of hope.

 

Can you answer the following question? Yes.

What were you born to do? Teach.

If you aren’t aware yet, take your time but don’t wait. Ok. It took 40 years to finally discover my purpose.

Have you already discovered your purpose in life? Yes, in 1999. i was 40.

How did it feel when you answered your calling? The catalyst was a 1999 Disney Institute (DI) Business Programs Facilitator job offer, and, becoming a parent in 2000. By the way, i never wanted to be a DI speaker.

What was life like before that time? It felt good, but by comparison to today, it was status quo, going through the motions, sleep-walking through life. i had insidiously carved a deep rut into what had originally begun as “finding my groove in life”, somewhere in my early 30s. i was blindly ambitious and inadequate at seeing my many blinds spots.

What do you dislike about teaching? The reality that you can’t be a prophet in your hometown.

What do you love about teaching?  The reality that i provide a catalytic opportunity for people and organizations to transform.

Here are common challenges you will/are/did face on your life’s journey:

  • The change might surprise you.
  • The change might not work.
  • There are no short cuts.
  • You might be able to see a different way forward.
  • Change, generally, is uncomfortable and unwelcomed.
  • This puts a lot of pressure on you to keep doing the safe thing – status quo.

 

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One Question A Day?

What excites you to deliver excellence every day?

iPhone 8
iPhone 8 announcement and weird Disney referemnce (which i do not recall the point).

 

iPhone 8
Watching the Apple Fall 2017 Keynote.

 

iPhone 8
Goodbye Home button…

 

iPhone 8
Welcome to iPhone 8.

 

iPhone 8
Simple graphics.

 

iPhone 8
iPhone 8 – no home button.

 

What excites you to deliver excellence every day?

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A Summer of Questions Quotable

Do you like quotes?

Disney Speaker
Disney stock hasn’t split in nearly two decades.

 

It’s kinda fun to do the impossible.  – Walt Disney

 

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A Summer of Questions

Most likely, you’re boring them

sales
From a phone conversation months ago. Make your culture one in which sales is the only logical response after potential customers interact with you.

 

Remember, if you look out at your audience and they look bored, you’re boring them.

Been working hard all Summer trying to crack the code with unresponsive business professionals.

How can i make it easy (and fun?) for them to simply let me know if they are interested in a conversation?

How about a self-addressed, stamped envelope with one of two check box choices:

  1. No, not interested, please go away.
  2. Yes, i see the obvious potential so let’s keep going.

What do you think?

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.