Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.
i love this place. i love this moment.
dad
Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.
Note: During my Disney career from 1982-2014, never once called a Guest a customer. Using customer in this post to speak the language of ‘outsiders’, the unindoctrinated.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Is the industry standard something you have to accept? Photo: quick note scribbled on my monthly calendar.
Speaking of failing to succeed…
Are you a purple cow?
No?
Then why should anyone pay attention to you?
The aspiring Disney animator jumped at the chance to speak with me (for free).
Our conversation was yesterday while walking to the gym.
One of the first things he shared was a story of him dragging his mom to the wall he had drawn on, “Look mommy, it says I am an animator.”
From that, later in our conversation, i suggested that maybe what makes him a purple cow is his ability to pretend and (possibly) to get others to pretend.
He was astonished and inspired.
What’s your purple cow?
.think .differently
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
The Hilton on Hotel Plaza Boulevard was literally empty last night. And the reason i took the photo was to remember where we parked, not to highlight the business downturn.
Hilton’s Benihana table for eight, just like at Epcot., a few miles down the road.
Orlando Magical Dining is from August 25 through October 1, 2017, at various local restaurants, but none of Disney’s official restaurants partake in the program.
Benihana heat vent…it caught my eye.
And i immediately made the comparison to Teppan Edo at Epcot’s Japan Pavillion.
None of what happened was part of the plan. We simply had a reservation for 6pm to have a nice Japanese meal.
We arrived early, were seated right away, and by 6:45pm we hadn’t met our chef.
By the way, none of the chefs were Japanese.
It made me think how that would fly at Epcot.
(It would crash and burn.)
Anyway, Chapin and i (Cheryl was in Pennsylvania) agreed that if our entrees didn’t begin by 7pm, we’d leave.
He had homework.
And an hour is a long time to wait in your seat.
Six minutes to spare, at 6:54pm, our chef began, and we enjoyed his style and our meal.
We did agree to skip dessert to save time and i had the check taken care of before we finished our entree.
Looking forward to returning to Teppan Edo.
It’s our Family favorite “Disney” restaurant.
Last night’s experience was good.
It was not very good, and it certainly wasn’t great.
Good and very good aren’t good enough.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
