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Disney Brand Loyalty Book

How important is your contribution?

Disney leadership speaker
Ever heard of the concept of purpose versus task?

 

How important is your contribution?

Are you trained to meet customer expectations?

Or are you trained to exceed them?

Doing your task (your job) well is designed to meet expectations.

Doing more than your task (more than your job) is designed to exceed expectations.

A remarkably small tweak in the culture that has magnified Disney as the world’s greatest customer service organization.

 

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Could This Change Your Life?

Every moment of every day, if you forget

Best Disney Keynote Speakers
The moment when you realize not only did the work you do matter, but the way you did it mattered even more.

 

Every moment of every day that you are working, it’s easy to forget.

And if you forget…

If you forget why you’re there, you lose your inspiration to consistently do remarkable work.

Think task versus purpose.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

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Professionally Speaking

Sand Lake Imaging

Medical practice patient restroom

 

(photo: An empty soap dispenser sends the wrong message, on so many levels.)

Her (the medical receptionist): Do you have an appointment?

Him: (Rather than say, did you not read the sign-in sheet after you took it from the counter top where it was filled it out in front of you?) He said, yes.

Either she thought he was lying (which is creepy) or she was on auto-pilot.

How does that make a patient feel?

One of the most important jobs a leader has is to ensure moments like these never happen.

Everyone knows their job.

Few have a compelling hopeful reason to do more than they are paid to do.

You know, the little common courtesies that aren’t so common anymore.

All day. Everyday.

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