What’s your superpower?
Teaching.
Seriously, what would you say is your superpower?
Pretty cool exercise because you either know or don’t know.
Knowing is amazing.
Not knowing is a massive opportunity.
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A lifetime of deconstructing Disney’s DNA so that i can reconstruct Disney’s DNA in brilliantly simple ways in order to be the best teacher.
To teach is to learn twice.
Teach what?
World-class, time-tested, massively-implemented Disney business insights.
My job is to remove the Pixie Dust and Magic from what outsiders think are secrets.
My second job is to reintroduce the world-class Disney basics to outsiders so that they clearly see it’s not a Disney proprietary insight, but simple common sense that uses focus and discipline to flourish.
Focus.
Discipline.
Focus on the basics.
Discipline yourself to never take your eye off of the basics.
You’re welcome.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Work is only work if you’d rather be doing something else.
Writing never feels like work.
It teaches and inspires me.
Are you writing?
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This website is about our WORK. To ponder posts about our HQ, click here.
A shoutout to simplicity and mastery.
If you can’t explain things simply, you don’t know it well enough yet. #teach #leadership
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
What Disney taught me about balance…
Disney engrained in me the five keys to world-class organizational vibrancy.
It’s simple:
Leaders set the internal employee service culture, if employees are happy they stay and if they stay they good at what they do.
Employees who are happy and good at what they do create good external service quality which generates customer satisfaction.
Customer satisfaction is dangerous though because it does’t lead to customer loyalty.
The perception of superior value leads to customer loyalty. Doing more than the customer expects (at every touchpoint with your human resources, physical resources, and processes) creates the consistent perception of superior value.
Customer loyalty leads to revenue growth and profit, which leads to stakeholder value.
Stakeholder value (including non-profits) is the reason businesses are in business.
Profoundly simple.
Ridiculously elusive in spite of the baked in common sense.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.