Everything sends a message about what you value

Healthcare provider mission statement
Wow, can’t help but wonder how many patients care about the first sentence.


Tattered sign in medical office
Everything speaks. What does a front and center sign (first thing you see) say to a new patient?


Everything sends a message to customers:

  • People (employees)
  • Processes (policies, procedures, tasks)
  • Place (physical, virtual, phone, forms, etc)

During tomorrow’s arrival for our Son’s colonoscopy, betting i’ll see more.

PS. During yesterday’s dry run drive and office visit, i snapped the two photos. When i left i couldn’t get the (only) patient exit door open. The receptionist said, “You have to push really hard.”




On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.