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Disney Brand Loyalty Book

Surprise and delight

Disneyland's Blue Bayou Restaurant
Favorite Disneyland Restaurant.
Inside Disneyland's Blue Bayou Restaurant
Inside Disneyland’s Blue Bayou Restaurant last night. It’s darker than the photo reveals.
Restaurant menu light
The built-in menu light was a huge wow for me.

Surprise and delight was everywhere at Disneyland and Disney’s California Adventure yesterday. In fact, all week.

Day after day, hour after hour.

Wow!

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Categories
If Disney Ran Your Life

Upholding Disney’s attention to detail

Even the drum set matched Cinderella Castle’s Celebrate You messaging.

Upholding Disney’s attention to detail is our biggest challenge.

Why?

From the very beginning, paying attention to details most won’t notice is a hard sell – at an organization’s birth, growth, and maturity.

Why do it if 99% wont notice?

Coolest thing?

Three sentences up, change the words at an organization’s to in your personal life. (csn, txt me when you finish today’s posts. Ty.).

If you can convincingly answer this, you are in a unique class and world-class mindset.

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Categories
Disney Brand Loyalty Book

Resist the temptation to skip the details no one will notice

Disney Attention to detail
Setting the context.

 

Disney Attention to detail
Coming in for a closer look.

 

Disney Attention to detail
A bulletin board.

 

Disney Attention to detail
A message on the board.

 

Disney Attention to detail
That’s John Muir.

 

Disney Attention to detail
Notice the push pins?

 

Disney Attention to detail
The push pins are themed to the forrest setting.

 

Resist the temptation to skip the details no one will notice.

Why?

Because if you do, everyone else will follow your example.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
Video Sharing

What’s possible for a “janitor”

 

What’s possible?

Only the things we think believe to be possible.

Focus on that.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Categories
Disney Brand Loyalty Book

A huge Customer Service moment

American Airlines Customer Service
American Airlines Customer Service at Orlando International Airport baggage claim blew me away.

 

American Airlines Customer Service
This is a huge wow moment.

 

A huge Customer Service moment by two American Airlines employees at Baggage claim.

i asked them (above), “Is this an American Airlines thing or are you the only two who do this?”

They said they are the only ones.

What’s special about what they do is the extra effort they demonstrate by placing every passing piece of luggage handle up so customers may easily grab their bag.

WOW!!!!

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.